Return & Refund Policy | KJE

This policy applies to standard products purchased directly from the KJE online store. B2B, wholesale, OEM, distributor and custom orders may follow the quotation, pro forma invoice, purchase order, contract or other written agreement confirmed between the parties.

1. Return Window for Website Orders

For direct online orders placed on this website, the return window is 30 days from the delivered date. Please contact us before sending anything back.

2. Non-Quality Returns

• If you no longer want the item or ordered the wrong product, return shipping is not covered.
• Original shipping is non-refundable for non-quality returns.
• Products should be returned in original packaging with all included accessories and in unused condition.

3. Quality Issues Within 6 Months

• For confirmed product quality issues within 6 months of delivery, you may choose a replacement or a refund/return.
• Approved quality-related returns or exchanges include shipping coverage by KJE.
• Please provide photos, videos and a clear description so we can review the issue quickly.

4. How to Start a Return or Claim

Email support@tlelift.com with your order number, photos and a description of the issue. We reply within 1-2 business days with the next step, including an RMA number and return address when required. We do not accept returns sent without prior approval.

5. B2B, Wholesale and OEM After-Sales Terms

• B2B, wholesale, distributor, OEM/private label and custom orders are handled according to the confirmed quotation, invoice, PO, contract or written agreement.
• Custom-length straps, customized packaging, OEM production and bulk orders are generally not returnable after production or shipment unless there is a confirmed product quality issue, wrong item or missing parts caused by KJE.
• For shortages, wrong items, damaged cartons or suspected quality issues, please provide order documents, photos or videos, carton labels and a clear issue description as soon as possible after receipt and before use.

6. Warranty & Liability

Rated WLL and break strength are stated on the product page, label or specification. Misuse, overload, sharp edges, chemical exposure, improper installation, modification, excessive wear or use outside the intended application voids warranty coverage. Maximum liability is limited to the product purchase price.

7. Safety Misuse Exclusions

• Do not tie down sharp objects or use straps over unprotected sharp edges.
• Do not exceed WLL or rated capacity.
• Chemical environments are not suitable unless compatibility is confirmed in writing.

8. Disputes

Please contact us first. We resolve most issues directly and quickly. Opening a payment dispute before emailing us may delay resolution because the case must then follow the payment provider's dispute process.