Shipping Policy

KJE supports direct website orders for customers in the contiguous United States and also handles qualified B2B, wholesale, distributor and OEM inquiries by email.

Website Checkout Coverage

• Website checkout is currently available only for shipping addresses in the contiguous United States.
• Website checkout is not available for Alaska, Hawaii, Puerto Rico, other U.S. territories, offshore islands or non-U.S. destinations.
• If you need delivery outside the contiguous United States, please email support@tlelift.com to discuss availability and freight options.

Shipping Options

• For web orders placed on this website, available shipping options, estimated delivery times and shipping charges are shown at checkout when service is available for the destination.
• Shipping times and service levels may vary by carrier, destination, product availability and order type.

Expedited Shipping

Expedited or priority shipping services may require an additional fee and are shown at checkout when available.

Shipping Time

For web orders placed on this website and shipped within the contiguous United States, most in-stock orders are delivered within 3-5 business days after purchase. Delivery time may vary by carrier, destination, product availability and order type. KJE cannot guarantee a specific delivery date and is not responsible for carrier delays after the shipment has been handed over to the carrier.

Bulk and Special Orders

For bulk, wholesale, distributor or OEM orders, shipping method, lead time, packaging, palletization and freight terms may be confirmed by quotation, invoice, purchase order or written agreement.

Delivery Inspection

Please inspect cartons and products upon delivery. Keep packaging, labels, photos and videos if there is visible damage, missing parts or a suspected shipping issue.

For product selection help, review the Buying Guide and Safety & Use Guide, or email support@tlelift.com.